por khassler | Abr 19, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Our previous post was addressed to problems with technical documentation. So, we set up a poll on our Telegram Channel. According to it, technical writers’ biggest concern is that people don’t read documentation. Imagine how frustrating this is — all the work you put...
por khassler | Abr 18, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
There are certain issues that are very common for technical documentation teams all over the world. We will not only name them in this blog post but will also provide comprehensive solutions. Let’s begin. You Don’t Have a User Manual Or, rather, you wouldn’t call what...
por khassler | Abr 17, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Technical documentation is very complicated as it is. Don’t let your readers get lost in it! Give them a helping hand — navigation. Ideally, readers don’t need to be conscious of navigation elements they use. Moving between help topics should feel intuitive and...
por khassler | Abr 16, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Why do we recommend using visual elements in technical documentation? Well, the answer is simple — the human brain is very good at distinguishing colors and understanding patterns. So, when you add maps, graphs, charts, infographics, dashboards, etc. to text, you are...
por khassler | Abr 15, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Sometimes, we get so used to looking at things from a certain perspective that it is getting increasingly harder to see how it may look for others. For instance, no matter how important it is for technical writers to think like readers to deliver better user manuals,...
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