por khassler | Abr 21, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
You can create a truly awesome user manual. Hundreds of topics that describe every product feature thoroughly. Navigation elements that are conveniently located throughout the documentation. Your readability score is high. You’ve configured styles and scripts in your...
por khassler | Abr 20, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
One of various things technical writers can do is compose questionnaires and write interview questions. Users are the perfect candidates for being interviewed! Goals of these interviews can vary, we will talk about that in a moment. For now, we would like to point out...
por khassler | Abr 19, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Our previous post was addressed to problems with technical documentation. So, we set up a poll on our Telegram Channel. According to it, technical writers’ biggest concern is that people don’t read documentation. Imagine how frustrating this is — all the work you put...
por khassler | Abr 18, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
There are certain issues that are very common for technical documentation teams all over the world. We will not only name them in this blog post but will also provide comprehensive solutions. Let’s begin. You Don’t Have a User Manual Or, rather, you wouldn’t call what...
por khassler | Abr 17, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Technical documentation is very complicated as it is. Don’t let your readers get lost in it! Give them a helping hand — navigation. Ideally, readers don’t need to be conscious of navigation elements they use. Moving between help topics should feel intuitive and...
por khassler | Abr 16, 2020 | BlogHassler.ec, ClickHelp, Medium, Productividad, Technical Writer
Why do we recommend using visual elements in technical documentation? Well, the answer is simple — the human brain is very good at distinguishing colors and understanding patterns. So, when you add maps, graphs, charts, infographics, dashboards, etc. to text, you are...
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