Single Sign-On for Dummies
Single sign-on is a buzzword, and it has been in the computer-based industries for a while now. But, what is […]
ClickHelp
Checklists in Technical Writing
Researchers say that Scotland post-surgical deaths drop by a third. A study indicated a 37% decrease since 2008 thanks to
Technical Documentation Branding — What for?
Documentation branding — a lot of people are doing it, but few know why it is such a necessity. In this post,
Top Technical Writing Tools
Technical writers use a lot of supplementary tools, not just technical writing software. Some of those are complex and expensive,
Top Ergonomic Devices for Technical Writers
Today we are going to talk about a very important topic — how technical writers can create an efficient and healthy work environment at
Web Help: Pros and Cons
Online documentation was a very logical next step for technical writing. The Internet has become so easily accessible that looking
Unique Selling Points of ClickHelp
We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of
New Promising Industries for Tech Writers
Nothing is steady in our world. Some things fall back, others evolve. If we take a look at technical writing
Deflection Techniques — Unique Value of Technical Writing
Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without
Why is Your User Manual Bad?
How do you know if your technical documentation is any good? And, most importantly, how do you fix it if