por khassler | Jun 2, 2019 | BlogHassler.ec, ClickHelp, Escritores, Medium, Programación, TeamWork, Technical Writer
Online documentation was a very logical next step for technical writing. The Internet has become so easily accessible that looking up something online seems like a natural part of our lives. So, storing documentation online is not only a matter of convenience; by now,...
por khassler | Jun 1, 2019 | BlogHassler.ec, ClickHelp, Design, Escritores, Medium, Productividad, Programación, TeamWork, Technical Writer
We have been developing our help authoring tool, ClickHelp, for quite some time now. It has been a long journey of learning to prioritize things, to listen to feedback and apply it. Different workflows require different functionality, so we have been learning how to...
por khassler | May 31, 2019 | BlogHassler.ec, ClickHelp, Medium, Programación, Technical Writer
Nothing is steady in our world. Some things fall back, others evolve. If we take a look at technical writing from this perspective, we can see that this field is developing and growing, the future of technical writers is looking good. We already mentioned in this blog...
por khassler | May 30, 2019 | BlogHassler.ec, ClickHelp, Escritores, Programación, Technical Writer
Case deflection is the perfect situation when customers are able to find answers to product-related questions on their own without contacting support. What it usually means for a company is saving money! The fewer cases are opened by the support team the fewer people...
por khassler | May 29, 2019 | BlogHassler.ec, ClickHelp, Programación, Technical Writer
How do you know if your technical documentation is any good? And, most importantly, how do you fix it if it’s not good enough? Well, there are certain key points that you will need to analyze to make sure your team creates top-shelf user manuals. We wrote a post...
por khassler | May 26, 2019 | BlogHassler.ec, Dart, Design, Flutter, JavaScript, Medium, Mobile, Programación, Progresisive Web Apps, PWA
Originally posted here Most apps require custom startup functionality. What I mean by that is that we want to show a different view based on some value when the app starts. If a user has signed up you don’t want to show the sign up screen again, rather the login...
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